Arhaus at 4545 La Jolla Village Drive Suite #2405, in San Diego

About Arhaus

The Arhaus is a US national Home goods company located in San Diego, California. To figure out why customers choose Arhaus and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of Arhaus by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of Arhaus

• Address: 4545 La Jolla Village Drive Suite #2405, San Diego, CA 92122
• Website: stores.arhaus.com
• Phone: +1 858-554-0476
• Types: Home goods  

Reviews

• 1

  张露

  Posted May, 31 2019
  Fake price offered in sales call. Treated with discrimination in store.
  
  As a customer who visited the store 3/18/2018, I received a call on 3/31/2018 from a man claimed himself to be the manager of Arhaus, Torrance store. Stated that he was following up on a bed I was looking for, and they are offering huge discount for 1799$ for the cal king size bed. After I said I’m not in town, he offered that he will keep the price for 30 days, and I can come back anytime with the low price guaranteed. I double checked with him if it was the cal king size bed, and the texture I wanted, he confirmed with me and said any texture is the same price. I was very surprised about the price, but he confirmed that’s because they are having a promotion.
  
  On 4/22/2018, I visited the store trying to buy the bed, however, the manager did not admit that he had called me and did not recall such conversation has ever happened. I recommend him to look into theCRM system, since stores like Arhaus usually keep a record of follow up information in the system, and he said there were no customer information found under my name, even for lead generation paper, he said he can’t find a paper where all my personal information were filled out on the day of visit on 3/18/208. After the involvement of a regional manager, things got worse, he kept interrupting my conversation with a rude tone and his chin up, looking down at me with arrogance. As a Asian woman, who speak influent English, I have never got a chance to explain my experience of receiving a phone call from Arhaus about a product I’ve looking at in store. The regional manager spent no time investigating in the situation, showed no intend of clarifying the problem, but only refused to let me speak, refused to give me his name, and refused to offer any service to me, my experience with Arhaus ended up with his calling mall security and I was expelled from the store. I was informed that I’m not the only one who is experiencing this kind of situation, and the mall guard gave me advice and two phone numbers to file a complaint with Arhaus corporate and mall department that is doing customer complaint service.
  
  I, a customer, come into Arhaus with trust, driving 1.5 hours from Orange County, only because I feel valued as a customer since the store manager called me in person and informed me with price change and a 30 days price guarantee. I appreciate his effort on my case and understand he want my businesses.
  
  However, as a 26 year old Asian girl, left with tears and fear. I do not understand what happened, why this happened. And I feel deeply hurt by the rude behavior of the regional manager who even refused to give me his name.
  
  Yes, I can not speak good English, and I can not express myself well, yet I still have the right to speak for myself and explain what I had been told over the call happened on 3/31/2018.
  
  Arhaus, you win my trust when you want to win my business, but cheating a customer with fake price and dishonesty is the worst trick you wanna do as a brand.
  
  Only if you can expel all the customer whenever an problem happens.
  
  I’m helpless, would be happy to fight our right with any other consumers experiencing same problem with Arhaus. Truth need to be revealed, we need to be treat fairly with dignity. Please give advice. Appreciate you help.

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